FAQs

Make The Honey Pot Feminine Wash an essential part of your day, your female hygiene routine, and keep your “Honey Pot” happy, healthy, and clean.

 

GENERAL

WHAT IS THE HONEY POT COMPANY?

We are a plant-based feminine care company that sells feminine hygiene and feminine care products for girls and women. We sell our products via e-commerce and subscription box offerings.

HOW DOES IT WORK?

Our subscription boxes are super simple. First, you start the process by taking a short quiz that will inform you whether you should use our Normal or Sensitive line of products. Second, you will pick the products you want to receive in your monthly box. Third, you will choose the frequency with which you want to receive your monthly box – 30, 60 or 90 days. Fourth, you choose your preferred way to pay and you’re done!

WHAT DO YOU SEND ME?

Each month you will receive your subscription box with the products you’ve chosen. You can amend your subscription at any time.

I FORGOT MY PASSWORD, HOW DO I RESET IT?

Click here (hyperlink our customer account login page) and then click "forgot password?" and follow the steps.

WHAT IS THE DIFFERENCE BETWEEN PURCHASING A SUBSCRIPTION AND PURCHASING INDIVIDUAL ITEMS?

There are several key differences between ordering a subscription versus purchasing individually. Our subscribers receive a deep discount on their orders when they purchase a subscription. In addition, they receive free shipping (on Domestic orders only) and the convenience of getting the products they need shipped directly to their door every month without having to go online and order. Purchasing items individually allows you to the freedom to order exactly what you need without automatically having your account debited every month.

CAN I UPDATE MY SUBSCRIPTION PLAN?

Yes, we have lots of customers who edit their subscription plan. Log in to your account to update your box. You need to update your subscription by the 25th of the month in order to receive the updated product or frequency selection in your next shipment. If you update after the 25th we cannot guarantee you will receive the updated changes the coming month.

PAYMENT

WHEN WILL MY CREDIT CARD BE CHARGED?

Your credit card is charged the day you sign up and on the 16th of every month after that. Note: If you sign up between the 1st - 15th your card will not be charged again on the 16th but will start on the 16th of the next month.

HOW DO I UPDATE MY CREDIT CARD INFORMATION ON FILE?

Just log in, select "edit" under Credit Cards, and update your card information.

SCHEDULING

HOW OFTEN WILL I RECEIVE THE HONEY POT COMPANY SUBSCRIPTION BOXES?

You will receive a subscription box every month. The boxes will ship the first week of every month. You will receive a tracking number once your package ships.

CAN I CANCEL MY SUBSCRIPTION?

Yes, if you no longer want to receive The Honey Pot Company subscription box, just log in to your account and you can cancel your subscription. If you cancel after the 15th of the month you will still receive one more subscription box (that you have already paid for).

SHIPPING

WHEN CAN I EXPECT MY SUBSCRIPTION BOX TO ARRIVE?

Subscription boxes ship on the first week of the month. Expect your box to arrive the second week of the month.  

CAN I TRACK MY PACKAGE?

Yes, all packages are assigned a tracking number once processed. Please allow 24 hours of processing.

WHEN CAN I EXPECT MY INDIVIDUALLY PURCHASED ITEM TO ARRIVE?

Please allow 5-7 business days for them to arrive.

HOW CAN I UPDATE MY SHIPPING ADDRESS?

Log in to your account and you can update your information. You need to update your shipping address by the 25th to ensure your subscription boxes or individual orders are delivered to the correct address.

WHERE DO YOU SHIP?

We ship worldwide.

HOW MUCH DOES SHIPPING COST?

Shipping is free for subscription boxes (Domestic boxes only) and is $5.98 for individual item orders and $19.99 for international individual items orders.

HOW DOES INTERNATIONAL SHIPPING WORK?

Shipping time can vary and can take anywhere from 7-14 days to arrive. For those countries that charge customs/taxes on imported goods, The Honey Pot Company is not responsible for collecting/charging these fees. Therefore, it is the duty of the customer to be aware of charges that may occur at time of delivery/pickup for imported goods.

RETURNS AND EXCHANGES

CAN I EXCHANGE THE PRODUCTS IN MY SUBSCRIPTION BOX FOR A DIFFERENT OPTION?

We are not able to accept exchanges on products included in monthly subscription boxes. Please make sure you log in and adjust your subscription box products by the 14th to ensure you get the box you want.

CAN I EXCHANGE MY INDIVIDUALLY PURCHASED PRODUCTS FOR A DIFFERENT OPTION?

No, we do not exchange individually purchased products as our washes are used for lady parts. We do not accept anything back that has left our facilities.  

WHAT IF THE PRODUCTS IN MY SUBSCRIPTION BOX ARRIVED DAMAGED?

In the rare chance that your products in your subscription box do arrive damaged please notify us within 5 days so we can ship out replacements for you.

WHAT IF MY INDIVIDUALLY PURCHASED PRODUCTS ARRIVED DAMAGED?

In the rare chance that your individually purchased products do arrive damaged please notify us within 5 days so we can ship out replacements for you.

GIFTS/PROMOS

I HAVE A PROMO CODE HOW DO I USE IT?

You can enter your promo code at checkout.

IS THE HONEY POT COMPANY FEMININE WASH A DOUCHE?

No. The Honey Pot Company Feminine Wash is a daily feminine wash for external use only. It is an all-natural, plant based answer to vaginal health, balance and cleanliness. Alongside our normal wash, we have a sensitive formula for those individuals who are sensitive to new products.

WHAT IS THE DIFFERENCE BETWEEN THE HONEY POT COMPANY FEMININE WASH IN NORMAL VERSUS SENSITIVE?

The main difference between our Normal versus Sensitive washes is the concentration of ingredients. Both washes contain similar ingredients but our Sensitive wash contains lesser concentrations of those same ingredients. Which is why we suggest this wash for those with skin sensitivities and for girls ages 4-12 as it is gentle enough for daily use.

IS THE HONEY POT FEMININE WASH SUITABLE FOR INFANTS, TODDLERS AND CHILDREN?

Our Sensitive feminine wash is our most lightweight formula and is gentle enough for girls ages 4-12. We don’t recommend that infants and toddlers under the age of 4 use our washes as the ingredients may be a tad too strong for their developing bodies. For infants and toddlers under the age of 4, we just recommend cleansing their vaginas with warm water and baby wipes.

HOW OFTEN SHOULD I USE THE HONEY POT COMPANY FEMININE WASH?

You can use The Honey Pot Company Feminine Wash once daily. However, we recommend using it twice daily—at the beginning and end of your day. Additionally, we recommend using the wash after swimming, long workouts or other environments where bacteria can foster. 

MAY I USE THE HONEY POT COMPANY FEMININE WASH DURING MY CYCLE?

Yes. When we have our cycle, our pH balance shifts, making our once-acidic vaginal environment much more alkaline. Though menstruation is a part of our monthly lives, The Honey Pot Company Feminine Wash will help to restore our balance while washing away all of the impurities that our bodies are naturally flushing out. The Honey Pot Company Feminine Wash is there to assist in our natural monthly detox and provide freshness and confidence with every use.

MAY I USE THE HONEY POT COMPANY FEMININE WASH WHILE TAKING MEDICINE?

Yes, yes and yes! Certain medications can alter the levels of naturally-occurring bacteria in your vagina. The Honey Pot Company Feminine Wash will help fight off unfriendly bacteria. It will also keep you in balance and harmony. When it comes to fighting off urinary tract infections, yeast infections, and bacterial infections, we must say that The Honey Pot Company Feminine Wash cannot cure a vaginal yeast or bacterial infection, but it can assist in the healing process and is quite useful in prevention.

MAY I USE THE HONEY POT COMPANY FEMININE WASH AFTER SEX?

Yes!!! The Honey Pot Company Feminine Wash is by no means a cure or prevention for sexually transmitted diseases; however, it will wash away external bacteria and fungal “cooties” that, if left un-cleansed, will try to wreak havoc in the vagina. Our ingredients are meant to cleanse and strengthen your body’s natural vaginal immunities.

CAN PREGNANT OR NEW MOTHERS USE THE HONEY POT COMPANY FEMININE WASH?

We are so excited to introduce a specially formulated feminine wash for our customers who are pregnant or who have recently given birth. The Honey Pot Company Mommy-to-Be Feminine Wash has many of the similar ingredients in our Normal and Sensitive wash but also contains a few additional ingredients that help cleanse, protect and nourish your vagina. Pregnant women and new mothers have special needs. Fluctuating hormone levels many times lead to increased vaginal infections, irritation, inflammation and sensitivity. The Honey Pot Company Mommy-to-Be Feminine Wash will help maintain your pH balance while keeping you feeling fresh and clean.

DO THE HONEY POT COMPANY FEMININE WASHES CONTAIN FRAGRANCE?

No. Our washes are 100% fragrance free. You will notice that they do have a natural lavender scent and that is due to the use of lavender water in our formula. We do not use artificial fragrances of any kind and this is because artificial fragrances are typically harsh synthetic chemicals that can cause infection, irritation, inflammation and even cancer when introduced to the sensitive vaginal area.

DO THE HONEY POT COMPANY FEMININE WASHES CONTAIN SULFATES OR PARABENS?

No. Our washes are 100% paraben and sulfate-free. We do use a coconut oil soap in our washes and this is how our washes lather up so beautifully.

I AM ALLERGIC TO COCONUTS AND COCONUT OIL – CAN I USE YOUR FEMININE WASH?

Unfortunately, you will not able to use our wash as it contains coconut oil and coconut oil soap in the formula.

FEMININE WIPES

WHAT IS THE DIFFERENCE BETWEEN THE HONEY POT COMPANY FEMININE WIPES IN NORMAL VERSUS SENSITIVE?

The main difference between our Normal versus Sensitive wipes are that the Sensitive wipes are made without essential oils.

DO THE HONEY POT COMPANY FEMININE WIPES CONTAIN SULFATES OR PARABENS?

No. Our wipes are 100% paraben and sulfate-free.

DO THE HONEY POT COMPANY FEMININE WIPES CONTAIN FRAGRANCE?

No. Our wipes are 100% fragrance free. We do use essential oils in our formulas so that’s why you’re smelling natural clean scents when you use our wipes.

MOMMY-TO-BE FEMININE PRODUCTS

CAN PREGNANT OR NEW MOTHERS USE THE HONEY POT COMPANY FEMININE WASH?

We are so excited to introduce a specially formulated feminine wash for our customers who are pregnant or who have recently given birth. The Honey Pot Company Mommy-to-Be Feminine Wash has many of the similar ingredients in our Normal and Sensitive wash but also contains a few additional ingredients that help cleanse, protect and nourish your vagina. Pregnant women and new mothers have special needs. Fluctuating hormone levels many times lead to increased vaginal infections, irritation, inflammation and sensitivity. The Honey Pot Company Mommy-to-Be Feminine Wash will help maintain your pH balance while keeping you feeling fresh and clean.

CAN PREGNANT OR NEW MOTHERS USE THE HONEY POT COMPANY FEMININE WIPES?

Later this year, we will be introducing a specially formulated feminine wipe for our customers who are pregnant or who have recently given birth. The Honey Pot Company Mommy-to-Be Feminine Wipes have many of the similar ingredients in our Mommy-to-Be Feminine Wash but also contain a few additional ingredients that help cleanse, protect and nourish your vagina. Pregnant women and new mothers have special needs. Fluctuating hormone levels many times lead to increased vaginal infections, irritation, inflammation and sensitivity. The Honey Pot Company Mommy-to-Be Feminine Wipes will help maintain your pH balance while keeping you feeling fresh and clean.

HERBAL MENSTRUAL PADS

WHAT IS AN HERBAL MENSTRUAL PAD?

Herbal menstrual pads are chlorine and pesticide-free cotton pads infused with essential oils and herbs for a soothing experience that protects, nurtures your vagina during your menstrual cycle. Many of the herbs and botanicals used in the herbal pads are also found in The Honey Pot Company feminine washes and wipes.

WHEN I PUT THE PAD ON, I FELT A COOL SENSATION – IS THAT NORMAL?

Yes! You are experiencing the mint essential oil that is infused in the center of the pad. The use of mint is to help soothe and calm irritation and inflammation that can arise during your menstrual cycle. The cool sensation also feels nice during the warmer months.

IS IT NORMAL TO FEEL IRRITATED WHEN I USE THE HERBAL PAD?

No this is not normal. For some ladies, the herbs may cause irritation or inflammation. We recommend that you stop using the pad and switch to a plain, organic cotton pad instead.

IN ADDITION TO DAILY USE OF THE HONEY POT COMPANY FEMININE WASHES AND FEMININE WIPES, WHAT ELSE CAN I DO TO PREVENT INFECTION?

There are so many things you can do, but we’ll just name a few. We recommend wearing breathable, loose-fitting garments that allow a sufficient oxygen flow to the vagina. We also suggest washing your vagina with clean, bare hands, as washcloths are known to harbor bacteria.

You and your partner should wash before and after intercourse and use protection during sex. Empty your bladder when full, and always wipe from the front to back. Also consuming things like probiotics and yogurt can help foster good bacteria. Above all, see your doctor for routine check-ups.

**FDA Disclaimer: The information, advice, statements, and testimonials made about The Honey Pot Company essential oils, blends, and products mentioned on this website have not been evaluated by the United States Food and Drug Administration (FDA). The information on this site and the products listed are not intended to diagnose, treat, cure or prevent disease, nor are they intended to replace proper medical help. It is always recommended to consult with a healthcare professional before starting any regimen with essential oils. User submitted testimonials are based on individual results and do not constitute a guarantee that you will achieve the same results - what works for one may not work for another.